Privacy & Cookie Policy

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Harmony Care Group is committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store and protect personal data when you visit our website or engage with our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
Harmony Care Group

Registered Address:
195 Elsinge Road,
Enfield,
England,
EN1 4NZ

Telephone: +44 7789 475993
Email: info@harmonycaregroup.co.uk

Harmony Care Group is a provider of children’s residential care services in England.

2. What Information We Collect

We may collect and process the following personal data:

a) Information You Provide to Us

• Name
• Email address
• Telephone number
• Referral or enquiry information submitted via website forms
• Communications sent to us by email or telephone

b) Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website

This data is used for security, functionality and analytics purposes only.

3. How We Use Your Information

We use personal data to:

• Respond to enquiries and referral requests
• Communicate with Local Authorities, professionals and families
• Assess referrals and service suitability
• Meet legal, regulatory and safeguarding obligations
• Improve our website and service delivery

We only use personal data where there is a lawful basis to do so.

4. Lawful Basis for Processing

Our lawful bases under UK GDPR include:

• Consent – where you have given clear permission
• Legal obligation – where processing is required by law
• Legitimate interests – to operate our services safely and effectively
• Vital interests – where processing is necessary to protect a child or individual

Special category data (including children’s information) is processed strictly in line with statutory safeguarding duties.

5. Safeguarding and Children’s Data

We recognise the highly sensitive nature of data relating to children and young people.

Children’s personal data is:

• Handled with strict confidentiality
• Shared only on a lawful, need-to-know basis
• Stored securely and accessed only by authorised staff

We do not use children’s data for marketing purposes.

6. Sharing Information

We may share information where lawful and necessary with:

• Local Authorities
• Ofsted and regulatory bodies
• Health, education and social care professionals
• Safeguarding agencies such as the Police or LADO

We do not sell or trade personal data.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect data, including:

• Secure IT systems and access controls
• Password protection and encryption where appropriate
• Staff training on confidentiality and data protection

Personal data is retained only for as long as required by law or regulatory guidance.

8. Data Retention

We retain personal data in line with:

• Statutory retention periods
• Safeguarding requirements
• Regulatory and contractual obligations

Data that is no longer required is securely deleted or destroyed.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where consent applies)

Requests can be made using the contact details in Section 13.

10. Cookies

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function correctly and improve user experience.

10.2 How We Use Cookies

We use cookies to:

• Ensure the website operates correctly
• Improve website usability and performance
• Understand how visitors use our website
• Maintain website security

We do not use cookies to identify individuals or collect sensitive personal data.

10.3 Types of Cookies We Use

a) Strictly Necessary Cookies
Essential for website functionality and security.

b) Performance / Analytics Cookies
Used to collect anonymised information about website usage (e.g. pages visited).

c) Functionality Cookies
Remember user preferences to improve experience.

10.4 Cookies We Do Not Use

Harmony Care Group does not use:

• Advertising cookies
• Marketing or tracking cookies
• Behavioural profiling cookies

10.5 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Further guidance: https://www.aboutcookies.org

10.6 Consent

Where required, we will seek your consent before placing non-essential cookies. You can withdraw consent at any time via browser settings.

11. Complaints

If you are unhappy with how your data is handled, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be published on this page.

Last updated: 30 December 2025

13. Contact Us

For any queries about this policy or how your data is handled:

Harmony Care Group
📍 195 Elsinge Road, Enfield, England, EN1 4NZ
📞 +44 7789 475993
📧 info@harmonycaregroup.co.uk